REFUND AND RETURNS POLICY
Last Updated: September 16, 2026
At Trendemix, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, please contact us so we can assist you.
1. ELIGIBILITY FOR RETURNS
You may request a return or replacement if:
• You received a damaged or defective product
• You received the wrong product
• The product is significantly different from the product description or images
• The product has a manufacturing defect
Products must be returned in their original condition and packaging where reasonably possible.
2. NON-RETURNABLE ITEMS
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.
Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be accepted.
3. REPORTING A PROBLEM
If your order arrives damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible after delivery.
Please provide:
• Your order number
• Your name and contact information
• A description of the issue
• Clear photos or videos of the product and packaging when applicable
Our customer service team will review your request and provide instructions for the next steps.
4. RETURN SHIPPING
If the return is approved because the product was damaged, defective, incorrect, or significantly different from what was ordered, Trendemix may cover the applicable return shipping costs.
For other return requests, return shipping costs may be the customer’s responsibility where permitted by applicable law.
Do not send a product back before receiving return instructions from our customer service team.
5. REFUNDS
Once your return is received and reviewed, we will notify you of the outcome.
If your refund is approved, the applicable amount will be refunded through the original payment method where possible.
Refund processing times may vary depending on the payment provider or financial institution.
6. REPLACEMENTS
Where appropriate and subject to product availability, Trendemix may offer a replacement instead of a refund.
If the replacement product is unavailable, we may provide an appropriate refund or other resolution.
7. ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible after placing the order.
Once an order has been processed, shipped, or handed over to our fulfillment or shipping partner, cancellation may no longer be possible.
8. DAMAGED OR LOST ORDERS
If your order arrives damaged, please contact us with photos or videos of the product and packaging.
If an order is confirmed as lost during delivery, we will work with the relevant shipping or fulfillment provider to investigate the issue and provide an appropriate resolution.
9. CUSTOMER RESPONSIBILITY
Please make sure that your shipping information, phone number, and delivery address are accurate when placing your order.
Trendemix is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
10. CONTACT US
For return, replacement, or refund requests, please contact us:
Trendemix
Website: trendemix.com
ew each request fairly and handle it in accordance with applicable Saudi laws and regulations.
Last Updated: September 16, 2026